Saturday, January 24, 2009

Dissing the dispatch

You're in Bermuda living around the corner from the hospital and find yourself requiring emergency medical attention, only the ambulance doesn't arrive until much later. Until it's too late. Apparently the emergency dispatch service is not upto par with standards that it should be at, considering just how much of an affluent island Bermuda is. Frankly, this does not surprise me because one can easily chalk this down to LAZINESS, something that is much too apparent in Bermuda. I'm sorry to say, but it's true and I can say this because I've lived through it over there.

Taxi dispatch services display this same blatant disregard for customer service, especially when they don't bother to call you back to inform you that there aren't any cabs available for a ride to the airport, which is just the case on a Sunday. In Bermuda, it pays to ask the cabbie to arrive at your door a full half hour before you actually plan to leave.

And in a case where medical attention is needed, it pays to drive yourself to the hospital, or get a loved one to. You'll arrive much quicker and probably will be alive to see another day in the process. This unfortunate gentleman was not so lucky and it is an absolute disgrace. I hope his family is suing the Hospital or whoever is responsible for all they've got.

1 comment:

bermudabluez said...

Well, that is just plain WRONG! My heart goes out to his family.